Leading with empathy and compassion

George Boyd had a disappointing experience seeking psychiatric care while away at college. When he then turned to Baptist Health Richmond, he found the compassionate treatment he needed. He began seeing Jennifer Whittington, APRN, at Baptist Health, and it’s been “amazing.”

“She’s phenomenal. I’m really thankful for her,” George says of the psychiatric nurse practitioner, whom he sees both in person and via telehealth. “She’s been so kind, so understanding. When I expressed I was having a hard time, she showed empathy. I was more than just a number.”

In recent years, George has navigated tumultuous times, made more difficult by healthcare encounters that left him feeling “lost in the shuffle.” Those past experiences made him even more grateful for where he is today: “I am now getting the best care at Baptist Health Richmond.”

George is grateful for quality mental healthcare and makes it a priority to show his gratitude often, something he hopes will “have a snowball effect, strengthen the community, and foster an environment of care and compassion.”